Mattress Firm Website Review & Ratings + Mattress Firm Coupons
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Mattress Firm Website Review & Ratings + Mattress Firm Coupons

Mattress Firm: Products & Services

Mattress Firm is a brand of Mattress Firm Inc., a renown US retailing company and mattress store chain.  It is one of the largest US bedding retailers.  It operates more than 1,100 locations across 28 states. The company set out with the mission of being a different kind of mattress retailer that focuses on creating a shopping experience that is unique.  It stocks a large selection of quality bedding products from some of the reputable manufactures.  This has made this company one of the leading specialty bedding companies in the world.

Some of the brands they stock include Sealy Posturepedic, Serta, Tempur-Pedic and iComfort by Serta.  They also stock products from Compare Mattresses, YuMe, Stearns & Foster, Hampton & Rhodes and Simmons Beautryrest among others.

The company specializes in the sale of mattresses among other bedding products.  Below are some of the mattresses sold by this company:

The company also offers the following products:

Mattress Firm: Company Background

Mattress Firm is a renowned US retailing company and mattress store chain.  It is one of the largest US bedding retailers.  It operates in more than 1,100 locations across 28 states.  This company was founded on 4th July, 1986 by Paul Stork, Steve Fendrich and Harry Roberts. The headquarters of the company are located at 5815 Gulf Freeway Houston, Texas 77023, USA.  The customer service telephone number of the company is 1-866-942-3551 and the email address is customerservice@mattressfirm.com.

 The website domain was created on 9th February, 1999 and it expires on 7th June, 2018.  The IP address of the company is 209.99.97.152 and it is hosted in the United States.

 

Mattress Firm: Customer Feedback & Reviews

Mattress Firm has received numerous positive and negative reviews from customers who have bought products from the company.  Some customers were happy with the service offered by the company while some complained about delay of deliveries.  Below is what some customers had to say.

  • Your salesperson can be credited for creating a lifelong loyal Mattress Firm customer due to his enthusiasm and professionalism. I cannot remember the last time I had such a positive shopping experience. Some of this may be attributed to your training programs, corporate culture, or hiring practices, but your salesperson’s personality and genuine interest in educating us on quality of sleep, mattress technologies, and advising us on the right mattress for us is what drove our decision. My thanks to Mattress Firm for “Making it easy to get a great night sleep.
  • I received exceptional service from both your sales representative and delivery personnel. Mattress Firm certainly exceeded my expectations.
  • The delivery drivers were right on time; the same day as purchase. Great! Excellent overall!
  • I had a warranty on a Sleep Number bed we bought from Mattress Firm. It was okay the first few years we had it, but after a while I couldn't get comfortable no matter what I did. Then after a move from Houston to Dallas, I had enough. I went into Mattress Firm and told them I was upset. The lady was very friendly and helpful. She pulled up the warranty form and went over it with me. She made it very clear. There is a $25 inspection fee and a $69.99 exchange fee. I appreciated her laying it all out for me and explaining that it is a 5-week long process. It's all on the papers she gave me, but I probably wouldn't have read it if she hadn't sat down and gone over it with me. It took 5 weeks, but the warranty was approved. I like how they even refunded taxes. I was only expecting $2000 back, but I got almost $2200 which I used to get myself a Tempur-Pedic. My friends said it was a bad choice, but I've had that bed for 6 months now and I love it! Thank you, Mattress Firm. Thank you, Shiloh in Dallas.
  • I've been stood up twice in 2 days by your company, 2 days in a row, I've gotten up early, and broke down my bed, stacked in the living rm., and waited all day for your delivery people. Yesterday I was told the mattress I ordered was not even in stock, and was upgraded to one that was. I was promised to have it today by 3pm. When I called today, I was told someone would call me to explain, NOTTA! I guess this is the norm for your company.
  • I don't know if each store is independently owned or not. But I just bought a mattress set from Mattress Firm New Orleans. I was supposed to have the mattress delivered between 4 and 9pm. It is now 9:17pm and we haven't got our mattress yet. We have been waiting inside the house since 4pm. We moved the old mattress and bed set to clear room for the new mattress and bed set so we don't even have a place to sleep tonight. This is a problem for us.
Mattress Firm: Business Credibility & Trustworthiness

Mattress Firm had been a Better Business Bureau registered business since 1st January, 1988.  Better Business Bureau has given this company a bbb rating of F on a scale of A+ to F.  The factors that lowered this company’s rating is due to advertising issues found by BBB and failure to respond to some complaints filed against it.  However, the company has managed to resolve most of the complaints against it with BBB assistance.

The company is committed to its corporate responsibility.  In this connection it supports several community initiatives such as:

  • PurpleStride Walk in Kansas City – This walk supports pancreatic cancer research.  Since February 2011, this company has raised more that $400K for clinical trials in order to provide hope to pancreatic cancer patients.
  •          Caring Cradles
  •          Extreme Makeover – Home Edition
  •          Houston Livestock Show and Rodeo
  •          National Multiple Sclerosis Society (MS 150)
  •          Salvation Army
  •          Toys for Tots
Mattress Firm: Website Popularity & Google Ranking

Mattress Firm website appears to be quite popular.  According to Alexa, this website's three-month traffic rank is 86,892.  This is a good rank since it is out of the 30 million global domains.The site is very popular in the US where it is ranked at number 14,953.  It gets about 93% of its visitors from the US.  Visitors to the site spend approximately 48 seconds per pageview and about 5 minutes per day on the site.  The site has over 484 sites linking in.

According to Compete, this website receives about 169,800 unique visitors from the US every month.  Its Rank by UVs is 12,161. 

A look at Webstatsdomain.net shows that Mattress Firm website is a good SEO site with an SEO score of 39%.  Google has given it a good pagerank of 5 out of 10.  The website is estimated to be worth $16935USD.

 

Mattress Firm: Social Media Presence

Mattress Firm is active in the social media as it has pages in some of the leading social media networking sites.  Some of its pages in social media are interactive and active with numerous followers.  Below is a summary of its social media presence and links to the various pages.

  • Facebook - 9,708 Likes and 1,054 talking about this
  • Twitter - 1,219 Tweets, 1,368 Following and 1,164 Followers
  • Pinterest - 12 Boards, 91 Pins, 3 Likes, 42 Followers and 73 Following
  • Google+ - 7 people have them in circles

The company also operates a blog.The blog was lastly updated on 10th June, 2013.   

Mattress Firm: Website Security & Safety

Mattress Firm takes the safety and security of its visitors and shoppers seriously.  They have therefore taken various managerial, contractual, electronic and physical steps to ensure the safety of their customers’ data.  This includes use of a secure (https://) connection when taking payment information.  This is achieved by use of the latest SSL technology.  In addition, access to confidential and private data is limited to only authorized employees.  The company does not store private information on its website in order to maintain highest level of security.

According to Google, this website is safe.  Google visited the site on 16th May, 2013 and tested 4 pages.  This Google safe browsing diagnostic tested revealed that this site is not currently listed as suspicious.  It has not acted as an intermediary resulting in distribution of malware and has not hosted any malicious software over the past 90 days.

Mattress Firm: Pricing & Packages

Mattress Firm specializes in the sale of mattresses and bedding from the leading brands in the industry.  Below are some of the top-level packages sold by this company and their prices.

  • Hampton and Rhodes 11.5" Montgomery Plush – from $449
  • Simmons Recharge Edmore 10.5" Plush – from $649
  • EMPUR-Simplicity™ 8" Firm - $899
  • Serta Motion Perfect Adjustable Foundation - $1,600
  • TempurPedic Ergo Adjustable Base - $1,200
  • Contemporary Adjustable Motion Power Base - $1,900

This company has a low price guarantee on some of its products.  This means that if you find a comparable or the same sleep set for less than the advertised or displayed price, simply take the advertisement to the company and they will beat that price by 10%.  This means that the company sells its products at lower prices compared to its competitors.

 

Mattress Firm: Shipping Rates & Policies

Mattress Firm does not ship internationally at the moment.  The company only ships to customers in the United States. The company will contact you within 48 hours of purchase to confirm your order. Once the order is confirmed, it is dispatched for delivery.  When the merchandise reaches your local hub, a third party delivery company contacts you to schedule a delivery date and 4 hour window.  Expect the call within 5 business days after the confirmation call. 

The company offers nationwide home delivery.  The shipping rates may vary depending on the destination. However, local delivery starts at $79.99.

This company also offers Red Carpet Delivery Service.  This is a guaranteed 3 hour delivery window.  If you merchandise is not delivered within the 3 hours, your delivery is free.  This service is only available in selected areas.

Mattress Firm: Payment Methods Accepted

Shopping on the Mattress Firm website is safe and secure.  The only payment method accepted by this company is the use of major credit cards such as:

  •          Visa
  •          Discover
  •          American Express
  •          MasterCard

The company is yet to incorporate use of alternative methods of payment such as money orders, checks, PayPal, EbillMe, EFT, and E-Check among others.

Mattress Firm: Returns, Refunds & Exchange Policy

Mattress Firm is confident about the quality of its products.  That is why it offers its customers 100 days Happiness Guarantee.  If you are not happy with your mattress within 100 days of the original purchase, the company can exchange it with no hidden sanitation or restocking fees.  It only charges standard transportation fees.

Happiness Guarantee is not valid on floor models, clearance center purchases, pillows, mattress protectors, furniture, power/ adjustable bases and other accessories.


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